Terms & Conditions

About Us

This Website www.vivancoshop.co.uk is owned and operated by Vivanco UK Limited (“Vivanco UK”), registered in England under Company No 02610309, at the registered office of 960 Capability Green, Luton, Bedfordshire LU1 3PE. Our VAT number is GB 600 3380 95. WEEE no. WEE/HB0057TS/PRO

Terms of Use

Access to and use of this Website and the products available through this Website are subject to the following terms and conditions (“Terms & Conditions”). By accessing and using this Website, you accept, without limitation or qualification, the following Terms & Conditions. These Terms & Conditions may updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions.

You are permitted to use our Website for your own purposes and to print and download material from the Website provided that you do not modify any content without our consent. Material on this Website must not be republished without our permission.

This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may also contain links to other websites, which are not operated by Vivanco UK Ltd (the “Linked Sites”). Vivanco has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Terms of Sale

1. Definitions

1.1 Means the person or business who has agreed to buy or who has bought goods from the seller.
1.2 The word ‘seller’ means Vivanco UK Ltd of 960 Capability Green, Luton, Bedfordshire, LU1 3PE or any of its authorised agents.
1.3 The word ‘goods’ means the items the buyer has agreed to buy from the seller.

2. Conditions Applicable

2. Conditions Applicable

2.1 All sales between the seller and buyer are made subject to these terms and conditions. No terms and conditions which the buyer may try to impose under any purchase order, confirmation of order or similar document shall apply. This contract is subject to the laws of England and Wales.
2.2 Any orders for goods shall be the offer to buy and shall be made under these terms and conditions. Any changes to these terms must be agreed in writing by the seller.
2.3 The seller will accept orders exceeding the following minimum values and will schedule delivery to be within 72 hours of orders placed
£100 within mainland United Kingdom (except Northern Scotland)
£100 Northern Scotland
£200 Channel Islands
2.4 Any orders sought below these levels entitle the seller to charge at least £8.00 in delivery costs.
2.5 Any orders the seller is unable to deliver due to stock shortages will not be held on back order.

3. The Price and Payment

3.1 The price for goods ordered is set out in the price list available from the seller on demand and may alter from time to time. Any alterations to the stock list price will be bought to the buyer’s attention at the point of sale. The price is exclusive of VAT which shall be at the rate statutorily accountable by the seller from time to time.
3.2 Payment must be made on or before the last day of the month following the delivery of the invoice.
3.3 The seller reserves the right to claim statutory interest, as applicable, at 4% above bank base rate on any late payments. In addition if an account is not paid within the period given above further supplies may be withheld until payment received.
3.4 New accounts and accounts which have at any time not been paid on the due date set out above will be subject to a restricted credit limit until such time as 2 further payments are made within the specified payment times.

4. Acceptance of Goods

4.1 The buyer must sign and note the number of packages delivered. Any discrepancy or damage to goods must be endorsed on the carriers note.
4.2 It is the buyer’s responsibility to check the delivered package on receipt, the seller will not accept advice of discrepancy or damage unless the carriers note is marked accordingly.
4.3 Any shortages or damages must be advised in writing to the sellers address above WITHIN 5 DAYS OF RECEIPT OF THE GOODS. The seller reserves the right to refuse any claims made outside this time limit.
4.4 No claims for consequential loss will be accepted any time.

5. Returns

5.1 Only damaged, faulty goods or wrongly delivered goods may be returned.
5.2 Returned items may be repaired, replaced or credited at the discretion of the seller. The seller may charge a reasonable sum for handling returned items.
5.3 Any goods returned must be delivered in a sealed carton accompanied by an accurate returns schedule. The schedule must also specify the fault alleged and the invoice number to which the goods relate as originally delivered. Credit notes for returned goods will only be given if the fault is verified by the seller and no credit notes can be given without the schedule as specified above. For all returns please contact the sales office on 01582 578720 or via email to sales@vivanco.co.uk
5.4 Any item returned is at the cost of the buyer except where the goods have been wrongly delivered.
5.5 Any goods agreed to be replaced by the seller under the value of £75 will be delivered on the next delivery of goods to that buyer.

6.0 Title and Risk

6.1 Property in the goods delivered does not pass to the buyer until the seller has received payment in full.
6.2 Any money received by the buyer from any ‘sale’ of goods, before payment in full is received by the seller, must be held by the buyer on trust for the benefit of the seller.
6.3 After delivery of the goods to the buyer and pending payment the buyer shall hold the goods as agent for the seller and even though the property in the goods has not passed they shall be held at the buyers risk and the seller shall be entitled to call for their return or payment for their value not withstanding their loss or destruction.
6.4 The seller shall be entitled to demand the return of, at the buyers cost, or to recover from the buyer the cost of, ‘Shop-in-Shop’ stands provided by the seller to the buyer on free of charge loan, at any time on reasonable written notice. This clause will apply, without notice, if the buyer makes any voluntary arrangements with its creditor or, (being an individual or firm) becomes bankrupt or (being a company becomes subject to an administration order or goes into liquidation) otherwise than for the purpose of amalgamation or reconstruction, or a Debenture holder takes possession or a Receiver is appointed for any reason or the buyer ceases or threatens to cease to carry on in business or the seller reasonably apprehends that any of the events mentioned in this clause are about to happen to the buyer. This clause can be invoked by the seller without prejudice to any other right or remedy available to the seller. In these circumstances the seller shall be entitled to cancel the contract and/or at its discretion, suspend any further deliveries without any liability to the buyer and recover any goods that have not been paid for.

7.0 Warranty and Liability

7.1 The seller gives no warranty on the goods sold in addition to that which the seller is entitled to from the manufacturer.
7.2 Except where the goods are sold to a person dealing as a consumer, within the meaning of the Unfair Contract Terms Act 1977, any warranty, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

8.0 Divisibility

8.1 This contract is divisible. Each delivery made here under shall be deemed to arise from a separate contract and shall be invoiced separately; any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein, without reference to and notwithstanding any defect of default in delivery of any other installment.